Legal documents

Fanc Win Privacy Policy — Our Commitment to Protecting Your Data

Fanc Win treats the security of your personal information as its highest priority. On this page, we clearly explain what data we collect, why we collect it, and how it is used.

Last Updated: January 2026
Our Commitment

How We Protect Your Privacy

We are always committed to keeping every piece of your information safe at Fanc Win

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Encrypted storage

All your personal information is stored using SSL encryption and advanced security protocols.

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No Sale of Personal Data

Fanc Win never sells or rents your personal information to third parties — this is a core principle we stand by.

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Full Transparency

We are clear about what data is collected and why — no hidden terms, no fine print.

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Your Control

You may view, correct, or request deletion of your data at any time.

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Cookie controls

We are fully transparent about our use of cookies, and you can manage them at any time through your browser settings.

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Regular Audits

Our privacy practices are reviewed regularly to ensure your data remains protected at all times.

Fanc Win is one of Bangladesh's most trusted online gaming and betting platforms. We believe your privacy is a fundamental right — one that should remain intact even while you enjoy entertainment. This privacy policy clearly explains what information Fanc Win collects, how it is stored, and the purposes for which it is used.

This policy applies to the fancwin.app website and its mobile application. By using our platform, you consent to this privacy policy. If you do not agree with this policy, please refrain from using our services.

Fanc Win's privacy policy has been developed in line with international data protection standards. We want you to use our platform with complete confidence — knowing that your data is always in safe hands.

01 Introduction & Scope

This privacy policy applies to all users of the Fanc Win platform — whether they are registered members or simply browsing. We are committed to handling every user's personal information with care.

Fanc Win's privacy policy may be updated from time to time. If any significant changes are made, we will notify you via email or through the platform. We recommend checking this page regularly.

Please Note: By creating an account on Fanc Win or continuing to use our services, you are considered to have accepted this privacy policy.

02 What Information We Collect

Fanc Win collects only the information that is strictly necessary — nothing more. Details are provided below:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID KYC verification and age confirmation
Contact Information Mobile number, email address Account communication and security
Financial information Payment methods, transaction history Deposit/Withdrawal Processing
Technical Information IP address, browser, and device information Security & Fraud Prevention
Activity information Game history, betting records Service Improvement & Support

We also collect certain information automatically — such as which pages you visit, how long you stay, and which games you play. This data is primarily used to improve your experience on the platform.

03 Purpose of Data Use

Fanc Win uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

  • Account management: For registration, login, and profile updates.
  • Service Delivery: To ensure smooth operation of gaming, betting, and payment services.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal obligations: To meet the requirements of applicable laws and regulatory authorities.
  • Customer Support: To resolve issues and provide customer support.
  • Personalized Experience: To show you promotions and offers tailored to your preferences.
  • Platform Development: To analyze user experience and improve the quality of our services.
Rest Assured: Fanc Win never uses your information to send advertising spam or for any unauthorized purpose.

04 Data Storage & Security

Fanc Win uses industry-standard security measures to keep your personal information safe. Our servers are encrypted and undergo regular security audits.

  • SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
  • Limited Access: Only authorized personnel can access your data.
  • Regular Backups: Regular backups are taken to prevent data loss.
  • Firewall Protection: An advanced firewall system protects against cyber attacks.

How long your data is retained depends on the type of information and applicable legal requirements. Financial data is generally kept for up to 5 years after account closure, as required by law.

Caution: No information on the internet is 100% secure. We strongly recommend never sharing your password or login details with anyone.

05 Sharing Data with Third Parties

Fanc Win never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

  • Payment Processor: Payment service providers such as bKash, Nagad, Rocket, or banks receive the necessary information to complete transactions.
  • Game Software Provider: Only the minimum information necessary to operate the game is shared with the provider.
  • Legal authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • KYC/AML partners: With authorized agencies for identity verification and anti-money laundering purposes.
  • Technology Service Provider: Server, cloud, or cybersecurity service providers.

All third-party partners are bound by strict confidentiality agreements and may not use your data for any other purpose. Fanc Win regularly reviews the privacy practices of its partners.

06 Cookie Policy

Fanc Win uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

  • Essential cookies: Required to keep your login session active and ensure account security.
  • Functional cookies: Helps remember your language and preference settings.
  • Analytics Cookies: Platform usage is reviewed to analyze and improve our services.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain platform features.

Tips: Manage cookies via Settings > Privacy in Chrome, Firefox, or Safari.

07 Your Rights

As a Fanc Win user, you have important rights over your personal information. We respect and uphold those rights.

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Right to Access Your Data

You have the right to know what information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request that your data be deleted under certain circumstances.

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Right to Data Portability

You may request a copy of your data in a structured, portable format.

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Right to Object to Processing

You may object to the processing of your data for specific purposes.

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Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily paused.

To exercise any of these rights, please contact our support team. We will process your request within a maximum of 30 business days.

08 Privacy of Minors

Fanc Win strictly does not provide services to anyone under the age of 18. Our platform is designed exclusively for adult users.

Age is verified at registration and re-confirmed through ID documents during the KYC process. If we discover that a minor has created an account, that account will be immediately closed and any collected data will be deleted.

A note to parents: If your child attempts to use Fanc Win, please contact our support team immediately.

09 Changes to the Privacy Policy

Fanc Win reserves the right to update this privacy policy from time to time. After each update, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, registered users will be notified by email or platform notification at least 7 days before the changes take effect. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Advice: Visit this page regularly to stay up to date with the latest Privacy Policy.

10 Contact Us

If you have any questions, requests, or concerns about our Privacy Policy, please get in touch with us. Fanc Win's dedicated privacy team is ready to assist you with anything you need.

  • Email: [email protected]
  • Response Time: Responses are typically provided within 2–5 business days.
  • Live Chat: Click the chat button at the bottom right of the website.

Our FAQ page You'll find answers to common questions. For more details, About Us Also visit this page.

Our commitment: Every privacy-related request you submit will be handled with the utmost care and priority.
Responsible Gaming

Your data is secure — join Fanc Win today

Your privacy is fully protected at Fanc Win. Thousands of players across Bangladesh are enjoying the platform with peace of mind — start your journey today.

By registering, you automatically agree to the Privacy Policy.

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